Most orders are shipped within 72 hours.
We also take off on regular holidays.
The cost for shipping is based upon total order amount/weight.
An additional shipping surcharge may apply to some items due to their size and weight.
The surcharge will be noted on the product description page.
Shipments to Alaska and Hawaii should take higher cost and longer delivery days.
Items Eligible for Free Shipping
Individual products qualifying for Free Shipping will be identified with “Item(s) qualify for Free Standard Shipping”. Your shipping amount total will not reflect items that qualify for free shipping. If you select a shipping method other than the free offer method, shipping charges will apply.
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
We currently offer shipping options with USPS and Fedex.
We ship to USA and Canada.
USPS
Fedex
Gift Packaging
We offer gift packaging for a nominal fee of $4.00 per order. Items will be wrapped in gift wrap paper randomly.
Canceling an Order
You may cancel an order at any time prior to processing at our center by emailing to customerservice@chinaoriginality.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policies for easy returns.
Return Policies
We truely hope that you are satisfied and enjoy your shopping experience with us.
We are happy that if you have a positive feedback about our products.
However,
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As shipping costs are not retrievable, we are unable to refund shipping costs.
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We will pay for the delivery fee may accurted for returning/exchanging proceed ONLY IF it's our fult when we package and ship the wrong stuff you ordered.
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In other situations,customers are responsible for the delivery fee may accurted for returning/exchanging proceed.
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Please avoid makig negative feedback remarks, contact us first if you have any problems!
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If you do leave nagative or neutral feedback, you waive your rights for support regarding any problems with us and open yourself up for posiible retaliatory negative feedback.
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We will contact you through your registered e-mail address, please make sure that it is working, if not please send us a new e-mail address. We try to respond to messages within 48 hours, please bear with us as we are getting a lot of messages everyday. If you do not receive a reply to your email within 5 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.
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